Someone wise recently told us that the product itself is less than 50% of what matters, so, how do we make up the rest and make the clinician and user want to work with us?
Convenience to us means that it is not only easy for the user to use the BrainRobotics myoelectric multi-articulating hand but for the clinician to fit it. It also means that you have a quick turnaround and always have access to a member of our te
With our product being assembled, tested, and shipped out of the US, you’re only, at most, two business days away from having a loaner show up at your door.
Beyond those basics, our goal is to ensure that the clinician feels supported and knows that our team has their back every step of the way. From having a team there to answer any and all questions and having a reliable loaner program, all the way to having a training platform that allows that clinician to reference needed materials to educate themselves as needed.
In the January 2023 O&P Edge feature article, Andreas Kannenberg, MD, PhD, and executive medical director North America, Ottobock Healthcare, says, “The entire industry should do more to educate and train patients to use these prostheses…I think that is also the biggest obstacle to the adoption of new technology.”
As we get ready to enter the market and offer another option to the user, when it comes to myoelectric prosthetic hands, we want to ensure that that users feel supported and aren’t just sent home and wished luck.
How will we do this?
It will be convenient for the user to access information online in regards to the prosthesis they are fit with, they will be able to access user guides for not only the terminal device but also their app, and lastly but most importantly, they will have access to some training materials which will guide them through what to expect, how to get used to their prosthesis, and what steps to take to become more comfortable with completing their ADLs with the help of their new BrainRobotics hand.
We should mention that this does not take the place of what an OT may offer, but we recognize that not every user has access to an OT, and we want to offer some level of support, no matter the situation.
It will be convenient for the clinician to not only reach the BrainRobotics team, which is to be expected, but to also have easy access to all of the same information the user will be interested in. They will additionally have fitting guides and additional information that will aid them when it comes to reimbursement. If they are linked up with an OT, our training materials will be available for them as well.
Clinicians are bogged down by paperwork and users are continually becoming smarter and expect more from a manufacturer, and BrainRobotics is here to answer that call. Stay tuned as we unveil more about an Early Access program which will give you a peek at our support materials in the coming months.
P.S. You can always visit the BrainRobotics website and reach out for more information.
P.P.S. Don’t forget to sign up for our upcoming webinar on January 18th with some upper limb heavy hitters – Randy Alley CP, Chris Baschuk CPO, and Karl Lindborg CPO, LP – where we’ll hear them discuss the importance of socket fit in upper limb prosthetics.
Written by Linda Calabria – Senior Product & Marketing Manager at BrainRobotics